How do I contact Astro customer service?
How do I contact Astro customer service?
Call Us
- General line: 03 – 9543 3838.
- IPTV Customer Service: 03 – 9543 1543.
- NJOI Customer Service: 03 – 9543 8100.
How do I contact Astro on WhatsApp?
Updates to Our Contact Centres For faster resolution, you can still self-serve*, or reach us via : WhatsApp by sending “Hi” to +603 9543 3838. Message us on our official Facebook* and Twitter* page. Send us a feedback form here.
How do I contact NJOI customer service?
Should you have any questions concerning this TOU, or if you desire to contact Njoi for any reason, please contact our Customer Service Centre at 03-9543 8100, from 8.00 am to 12.00 midnight daily.
How do I cancel my Astro service?
Step 1: Go to your nearest Astro CSC branch (do not bring any of Astro items). Step 2: Tell the assistance that you are going to terminate your Astro account. Step 3: Take your number and wait for your turn. Step 4: At the service counter, tell them the same thing (to terminate your account).
How can I know my Astro number?
Your Astro account number is a 10-digit combination e.g. 08XXXXXXXX. You may log on to Astro Self Service or refer to the top right-hand corner of your bill.
Why does my Astro have no signal?
Switch off the power for your box and make sure that the adapter’s power light is off. Unplug the HDMI cable from your box and plug it back in securely. Do select the correct TV input. If you are connecting using RCA cable, please unplug the RCA cable from your box and plug it back in securely.
How do I reset my Astro signal?
To perform the master reset:
- Turn off the Astro.
- Press Map, Enter and Power simultaneously.
- Wait for Astro to power on.
- Release Power.
- Wait for the message Do you really want to erase all user data?
- Release remaining buttons.
- Select Yes.
Who is the leader of Astro?
Jin Jin, the group’s leader, is also a songwriter.
How do I cancel my Astro subscription?
Cancel or terminate Astro account via phone call
- Call Astro service center at +603 9543 3838.
- Select your preferred language.
- Make your selection: Press 1 – Reconnection Request.
- You can select option 3 or 4.
- Talk to the customer service assistance:
- Leave your contact number and they will call you back after a few days.
What is NJOI customer service?
03-9543 8100
Should you have any questions concerning this TOU, or if you desire to contact Njoi for any reason, please contact our Customer Service Centre at 03-9543 8100, from 8.00 am to 12.00 midnight daily.