How do I contact the NSW Ombudsman?
How do I contact the NSW Ombudsman?
How do I make a complaint?
- Call us free on 1800 451 524.
- Fill out an online complaint form.
- Write to us at NSW Ombudsman, Level 24, 580 George Street, NSW 2000.
What type of complaints does the Ombudsman deal with?
The Ombudsman can investigate complaints about actions and decisions of Australian Government agencies to see if they are wrong, unjust, unlawful, discriminatory or just plain unfair. The Ombudsman also seeks remedies for those affected by administrative deficiency, and acts to improve public administration generally.
Who does the NSW Ombudsman report to?
Parliament
The Ombudsman is independent of the government of the day and accountable to the public through Parliament itself.
What can I contact the Ombudsman for?
Contact us
- Phone: 0300 111 3000.
- Email: [email protected].
- Write:
- Please note that our office at Canary Wharf is closed so please do not send post to the Exchange Tower address.
- Fax: 020 7831 1942.
- Follow us: Twitter and LinkedIn.
How do I complain about a solicitor in NSW?
The OLSC recommends that you first contact us before making a formal complaint. The Inquiry Line can be contacted on toll free 1800 242 958 or (02) 9377 1800. The Inquiry Line can assist you in resolving the dispute between you and your solicitor or barrister.
Where is my local ombudsman?
You can locate a local Ombudsman office in your area by selecting your county on the Find Services in My County page. Additionally, all long-term care facilities are required to post, in a visible location, the phone number for the local Ombudsman office and the Statewide CRISISline number 1-800-231-4024.
Is the ombudsman service free?
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides.
What does the NSW Ombudsman do?
The NSW Ombudsman is independent and impartial. We watch over most public sector and some private sector agencies in NSW. Our role is to make sure these agencies and their staff do their jobs properly and meet their responsibilities to the community.
What powers does the NSW Ombudsman have?
The NSW Ombudsman is an independent watchdog with responsibility for investigating complaints from members of the public about the administrative processes of public sector agencies. We can also initiate inquiries into matters of public interest of our own motion.
What are the pros and cons of using an ombudsman?
Advantages and disadvantages of using the Ombudsman
- No cost.
- Independent from government.
- Reports may be published as to systematic issues arising within an agency or with delivery of a government program.
- Bad practices may be remedied.
- State Ombudsman can offer conciliation as well as investigation.
What power does the ombudsman have?
The typical duties of an ombudsman are to investigate complaints and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombudsmen sometimes also aim to identify systemic issues leading to poor service or breaches of people’s rights.
What to do if a solicitor is negligent?
Clients who suffer financial loss or other loss as a result of a solicitor who is negligent should first make a complaint through the solicitor’s own complaints procedure. The Legal Ombudsman can also adjudicate in cases where a solicitor is negligent and gave wrong advice but any compensation awarded may be modest.
What is the role of the NSW Ombudsman?
Read the report. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. Find out what you can complain to us about.
How can I contact the Deaf Ombudsman NSW?
If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service: Speak and Listen users phone 1300 555 727 then ask for 02 9286 1000. NRS Internet relay users connect then ask for 02 9286 1000.
How does the NSW Government deal with complaints?
Through complaint handling, review, monitoring, investigation, advice, training and community education, we seek to improve the administration and delivery of public and community services in NSW. Our Complaint Assessment Criteria sets out our considerations when deciding which matters we will pursue.
When is the best time to make a complaint to NSW Ombudsman?
If these hours do not work for you, you can always call our Assessment staff using the numbers above on Monday to Friday between 9am to 12 noon and 1pm to 4pm. You can also use our online complaint form to make a complaint and our email for non-complaint contacts.