Q&A

How do I contact Duke Energy?

How do I contact Duke Energy?

Duke Energy customers – 800-777-9898. Progress Energy customers – 800-452-2777. Duke Energy is the largest electric power holding company in the United States with more than $100 billion in total assets.

What area does Duke Energy cover in Florida?

approximately 13,000 square miles
Duke Energy Florida’s service area covers approximately 13,000 square miles and supplies electric service to approximately 1.7 million residential, commercial and industrial customers.

What’s the phone number to Duke Energy customer service?

North Carolina Utilities
Outage Map Report Outages
Duke Energy 800-769-3766
Duke Energy Progress 800-419-6356
Dominion Energy 866-366-4357

Where is Duke’s headquarters?

Charlotte, North Carolina, United States
Duke Energy/Headquarters

How long does it take Duke Energy to process a payment?

24-48 hours
Once your payment is authorized by the DukePay system, your electronic payment amount is reduced from the available credit limit for that account immediately. The final transaction usually clears or posts to your account within 24-48 hours.

Is Duke Energy customer service 24 hours?

Contact Us. 10/01, 9:58 AM EST: Beginning Oct. 18, call center specialists will be available to assist our business customers from 7 a.m. – 6 p.m. Monday – Friday.

What type of energy does Duke Energy Use?

Oil and Gas Electricity Duke Energy operates a system of generating plants fueled by oil or natural gas to supplement the power supply during peak times.

Who is Duke Energy owned by?

Duke is run by Lynn Good and founded in 1904. It grew through a series of deals, including a roughly $5 billion deal, excluding debt, to buy Piedmont Natural Gas Co. that closed in 2016.

How much does Duke Energy charge per kWh?

Average Duke Energy Electric Bill

Based on average usage of 1,050 kilowatt hours (kWh) per month, as of 8/5/2020*
Month
Total Monthly Bill: $131.24
Price per kWh (with fixed charge): $0.124989
Price per kWh (w/o fixed charge): $0.114951

Does Duke Energy run your credit?

For new customers, Duke Energy Progress runs a credit check at the time of application to determine whether a security deposit will be required. Customers can satisfy the residential security deposit by monetary deposit or external residential utility letter of credit.

Does Duke Energy charge a fee for credit card payments?

Yes. Duke Energy works with Speedpay to provide you with the option of using your credit card, debit card or electronic check to make payments. The convenience fee for a residential account is $1.50 and for a business account is $8.50 per payment.