Q&A

How do I pay my Direct Energy bill online?

How do I pay my Direct Energy bill online?

Pay Through Your Ders Online Account

  1. Hover over the Payments tab and select Make One Time Payment from the drop-down menu.
  2. Select the electricity or natural gas account you would like to make a payment to.
  3. Under Payment Method, select the form of payment you want to use.

How do I pay my electric bill in Alberta?

​If you or someone you know is struggling to pay their utility bills please call 780-644-9992 (or 1-877-644-9992 toll-free), visit Alberta Supports website or visit the closest Alberta Human Services office.

How do I add a direct energy payee?

At Your Bank Online: Direct Energy will have to be registered as a payee in your personal online banking account in order for you to pay online. To do this you will need your 12-digit account number. Make sure to select ‘Direct Energy (Alberta)’ or ‘Direct Energy Essential Services’ as the payee.

Can I pay Direct Energy with credit card?

Pay By Phone: You can make a payment using a credit or debit card by calling 1-866-374-6299. We accept all major credit cards (including bank debit cards featuring the logo of a major credit card). Please have your Direct Energy account number available when making your payment.

How do I find my Direct Energy account number?

Your account number is located at the top right of your invoice.

How do I contact Direct Energy?

To speak with a Direct Energy Customer Service representative for your area, please call 1-855-461-1926. This includes moving your service to a new address, general customer service needs, and more.

Why is my power bill so high in Alberta?

Market changes, heat wave and supply issues are contributing to higher prices. According to the provincial government and an energy market watcher, a combination of factors — including the summer’s heat wave — have contributed to recent price increases for many Albertans.

What is the average power bill in Alberta?

Alberta. The average residential cost of electricity in Alberta is $0.166 per kWh, or $166 per month, assuming an average monthly usage of 1,000 kWh. This is down from $0.167 per kWh, or $167 per month in 2020.

What is the difference between Direct Energy and Direct Energy Regulated?

Whereas Direct Energy Regulated Services is limited to a specific service territory, Direct Energy Alberta can provide service throughout Alberta (except for areas served by rural electrification associations or natural gas co-ops).

Who owns Direct Energy?

NRG Energy
Centrica
Direct Energy/Parent organizations

Independent power company NRG Energy has completed its $3.6 billion acquisition of retail electricity distribution firm Direct Energy. Through the deal NRG adds more than three million retail customers across North America.

Is enmax cheaper than Direct Energy?

Direct Energy’s 2-year fixed rate works out to being slightly cheaper than ENMAX’s EasyMax fixed rate, but customers who consume less than 8000 kWh per year should be aware that the administration charge will become a larger factor in their bill; for a customer who consumes only 1000 kWh per year, Direct Energy’s 2 …

How do you get rid of Direct Energy?

How to cancel Direct Energy

  1. Call customer service on 1-855-461-9824.
  2. Ask to speak with a representative.
  3. Provide them with your account number and customer details.
  4. Request cancellation of your service and recurring payments.
  5. You will receive a confirmation letter or email.

How can I pay my Direct Energy Bill?

Pay your bill anytime from the comfort of your own home with your Online Account Manager. Payments post immediately to your Direct Energy account. Pay My Bill Online We’ve teamed up with epost™ from Canada Post to receive your bills in one place, safe and securely, all online! Please visit epost to sign up and/or add Direct Energy as a mailer.

Where does direct energy come from in Alberta?

The Certificates are supported by Direct Energy and are sourced from across Canada from 100% renewable biomass, hydro-electric (water) and wind power sources. We’ve partnered with Walmart to bring value and convenience to our customers in Edmonton and Calgary. Come see us at one of our in-store kiosks!

How to contact direct energy in your area?

Make Direct Energy your trusted electric company and natural gas provider. Enter your zip code to view available plans in your area. Looking for energy solutions for your business? Take a look at Direct Energy Business. Click Here. Use your Online Account to pay your bill. Conveniently update your email and phone number online.

How to register a direct energy ePost Bill?

Register your bills & statements by choosing Direct Energy mailer and then selecting “Add a NEW Bill or Statement”. View your bills at your next billing cycle, manage payments with email & text reminders, and store your bills for up to 7 years. epost™ is a trade-mark of Canada Post Corporation.