Contributing

How do I access my FasTrak account?

How do I access my FasTrak account?

Logging in to your FasTrak account on The Toll Roads app is the same as logging in at TheTollRoads.com. Open the app and tap “Log In.” Use your account number, username or transponder number and your password to log in.

How do I update my FasTrak account?

How can I update the information on my FasTrak account?

  1. Log into your account online. Under Account Settings, make any necessary edits and select Update to save the changes.
  2. Download an Account Update Form and mail/fax it to the Customer Service Center.
  3. Contact the Customer Service Center by phone.

How do I find my FasTrak account number?

Contact the Customer Service Center by phone. When contacting the Customer Service Center, please provide your FasTrak account number or toll tag serial number. The serial number is located on the toll tag’s barcode.

How do I pay my FasTrak account?

After FasTrak mails a violation notice to the vehicle’s registered owner, the owner can pay:

  1. By credit card, either online or by phone.
  2. By check or money order (made out to “Bay Area FasTrak”) via US mail.
  3. With cash at one of hundreds of local cash payment locations.

Why can’t I access my FasTrak account?

To reset your password, you will need your username and your account mailing zip code. You will be prompted to reset your password. You can also contact the FasTrak Customer Service Center at 877-229-8655 during normal business hours for assistance.

What happens if you forget your FasTrak?

What should I do if my FasTrak transponder is lost or stolen? Deactivate the lost or stolen transponder as soon as possible by logging in to your account online or via The Toll Roads app. Select “Transponder” and “Deactivate” the lost or stolen transponders.

Does FasTrak automatically reload?

If you use a credit card as your primary payment method, FasTrak will automatically charge your credit card to replenish your FasTrak account whenever your balance falls below $15 or the minimum threshold. You must replenish your account whenever your prepaid toll balance falls below $30 or the minimum threshold.

Can you use FasTrak and pay later?

Pay it here. One-Time Payment is a temporary account to pay bridge tolls for a specific period of time. It can be used to pay a toll if you crossed a bridge in the past 48 hours or to pay future tolls (up to 30 days in advance).

Where can I use FasTrak in San Francisco?

FasTrak is the San Francisco Bay Area’s electronic toll collection system that allows you to conveniently pay tolls using a toll tag that is mounted on the interior of your vehicle. FasTrak toll tags are accepted at all Bay Area express lanes and bridges. You can also use FasTrak at designated San Francisco International Airport (SFO) parking

Do you have to have a FasTrak account to use FasTrak?

You must have an existing, valid FasTrak account to order toll tags using the automated system. If you bought a FasTrak toll tag or registered one over the phone and you want to manage your account online, you’ll need to create a FasTrak web account.

Where can I use FasTrak to pay tolls in California?

FasTrak® is the statewide toll collection system used to pay tolls electronically in California. With a FasTrak transponder and an account, you can pay tolls electronically on every tolled bridge, lane and road in California, eliminating the need to stop and pay cash at toll booths.

Where do I Mail my FasTrak invoice to?

Mail a check to the Customer Service Center. Include your invoice, violation or account number on your check. Visit one of our convenient cash payment locations to pay your invoice or violation.