Q&A

How do I contact Celcom customer service?

How do I contact Celcom customer service?

Celcom Customer Service

  1. 1111 from Celcom numbers.
  2. 019-601 1111 from Celcom numbers, fixed lines and other mobile operators.
  3. +6019-601 1111 if you are abroad.

How do I lodge a complaint to Celcom?

To make it easier for you, we’ve compiled the relevant channels for the main telcos in Malaysia:

  1. MAXIS: Website | Facebook | Call 1-800-82-1123.
  2. DIGI: Website | | Facebook | [email protected].
  3. CELCOM: Website | Facebook | Call 1111 from Celcom numbers.
  4. UMOBILE: Website | Facebook | [email protected].

How do I cancel Celcom pay per use?

To avoid being charged with the Subscription charge , Customers can Opt Out from the Service prior to auto-renewal. Customers can unsubscribe from Service at any time via USSD *323*7*4#, STOP to 22990 or login to cmt.celcom.com.my to manage Customer CMT.

How can I be a Celcom dealer?

Simple steps to register

  1. Start App & Choose Onboarding Category.
  2. Self-Registration Checklist and ID verification.
  3. Facial Recognition and Attaching Documents.
  4. Payment and Onboarding Application Completed.

What do you know about Celcom?

Established since 1988, Celcom, a member of the Axiata Group of Companies, is the first mobile operator in Malaysia. Celcom offers the widest and most extensive 2G, 3G and 3.5G coverage, serving 98% of populated areas, while it’s 4G covers 76% of population.

How do I lodge a complaint against a courier company?

Complaints can be first registered at the concerned post office. If the complaint is not redressed then the customer can approach the Customer Care Center of the Circle or Zonal area. The next step is to approach the Chief Post Master General of concerned state.

How do I complain to MCMC?

You can lodge complaints to us through http://aduan.skmm.gov.my/ or any complaint channel provided by MCMC. We will investigate the complaint and assist you to solve issues that you face.

Who is owner of Celcom?

Axiata
Telekom Malaysia
Celcom/Parent organizations

Do you have to register for a Celcom account?

No, you are required to register or log in to make a purchase, manage and track your delivery status. What is an Celcom Online Customer Service account? Celcom Online Customer Service is a self service portal for Celcom/Xpax customers to manage their account and pay bills on-the-go.

How to activate a new Celcom SIM card?

You will receive an email notification upon successful transaction and payment. I just received my new SIM card, how do I activate it? For FIRST TM plans, please call our Customer Service Consultant at 019-601 1111 upon receiving your SIM card.

How to call Cellcom toll free toll free?

Dial 611 from your Cellcom phone Toll-Free: 800-236-0055 Local: 920-339-4000

Where to get Xpax starter packs from Celcom?

For FIRST TM plans, please call our Customer Service Consultant at 019-601 1111 upon receiving your SIM card. For Xpax starter packs, kindly login to your Celcom Online Store account, go to ‘Active Order’ page to search for the order number and key in the SIM serial number.