How do I recover deleted Zendesk tickets?
How do I recover deleted Zendesk tickets?
Click the Views icon ( ) in the sidebar, then click Deleted tickets in the Views list. Click the checkbox(es) beside the ticket(s) you want to recover. The deleted ticket options appear in the upper right. Click the deleted ticket options menu, then select Restore ticket.
How do I view Zendesk ticket history?
Quick Look: In a ticket, click Conversations, then select Events. Ticket events show all the ticket updates and notifications, whether it’s by a person or by a business rule, such as a trigger. By looking at the ticket events, you can see the complete history of a ticket.
What is a suspended ticket in Zendesk?
What are suspended tickets? When an end-user submits a support request by email, in most cases the email becomes a new ticket or adds a comment to an existing ticket. In certain cases though, the email is suspended. Suspending an email means putting it aside for further review.
How do I delete a view in Zendesk?
To delete a view Click the Admin icon ( ) in the sidebar, then select Manage > Views. Click the Inactive tab. Hover your mouse over the view you want to delete, then click the options menu icon ( ) and select Delete. Click Delete view to confirm the deletion.
Can you delete a ticket in Zendesk?
Open the ticket that you want to delete. Click the Ticket options menu in the upper right, then select Delete. You’ll be asked to confirm that you want to delete the ticket. Click OK to confirm that you want to delete the ticket.
How do I bulk delete Zendesk tickets?
To delete multiple tickets in a view
- Open one of your views and select the tickets you want to delete.
- Click the arrow icon on the Edit tickets button on the upper-right side, and select Delete.
- When prompted, click Yes to confirm that you want to delete the tickets, which are then moved into the Deleted Tickets view.
How do I find out who closed a ticket in Zendesk?
You can still access closed tickets by creating a view:
- Go to Settings > Manage > Views;
- Click Add view;
- Name the view to know what it’s for;
- Set the following rules:
How do I view zendesk logs?
In any product, click the Zendesk Products icon ( ) in the top bar, then select Admin Center. Click the Account icon ( ) in the left sidebar, then click Audit log. View the information in the audit log.
How do I Unsuspend a user in Zendesk?
Answer
- Open the profile of the suspended user.
- A red banner across the profile should state This user has been suspended.
- To unsuspend the user, click on the down arrow next to the box labeled + New Ticket and select Unsuspend access from the menu.
What does a suspended airline ticket mean?
If you suspend something, you delay it or stop it from happening for a while or until a decision is made about it.
How long do tickets stay in Zendesk?
120 days
Tickets are permanently stored in Zendesk, but archived after 120 days. However, if a user deletes a ticket, that data will not be permanently stored in the system. For more information on ticket deletion, see our Zendesk Data Deletion Policy.
How do I manage tickets in Zendesk?
Click the Views icon ( ) in the sidebar to open the Views list. Click the title of any view in the list to display tickets in that view….Viewing tickets
- Display a ticket view.
- Preview a ticket.
- Open a ticket.
- Return to a view.
- Move to the next ticket in a view.
- Submit a ticket and move to the next ticket in a view.