What is a second line support engineer?
What is a second line support engineer?
Second line support is for customer problems that are too time-consuming, uncommon, or technical for first-line support. This is a key point in the difference between first and second line support. Second line agents are more specialist in their knowledge. They don’t use their time for queries that anyone can answer.
How much do 2nd engineers make?
Second Engineer Salary
| Annual Salary | Monthly Pay | |
|---|---|---|
| Top Earners | $126,000 | $10,500 |
| 75th Percentile | $93,500 | $7,791 |
| Average | $66,418 | $5,534 |
| 25th Percentile | $30,000 | $2,500 |
How much does a field service engineer?
Field service engineering salaries, like any salary, fluctuate depending on many factors. As of February 2017, the national average annual salary for a field service engineer was $62,450 according to Glassdoor, though the range varies between $43,000 and $109,000.
What is a field engineer II?
Field Service Engineer II installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Performs start up testing and customer training on features and general maintenance of product.
What’s the difference between 1st 2nd and 3rd line support?
The first line of support provides basic / common assistance; for more complex tasks, there is the second line of support; and for external services or highly technology-specific issues, there is the third line of support.
What is a Level 3 engineer?
Engineer III typically performs multiple engineering-related tasks in various assignments within the organization. Oversees the design, development, implementation, and analysis of technical products and systems.
What is a Level 2 engineer?
Engineer Level 2 (equivalent to GS-7): This professional level performs routine engineering work requiring application of standard techniques, procedures, and criteria in carrying out engineering tasks. Limited judgment on details of work and in making preliminary selections or adaptations of engineering alternatives.
Is a field service engineer a real engineer?
Field service engineers are employed to help keep the systems and equipment of different companies operating smoothly and effectively.
What does a field service engineer do?
Field service engineers, also known as engineering technicians, travel to client service sites to demonstrate, install, or repair products and systems. Field service engineers install and repair a variety of equipment and networks, including scientific instruments and computerized security systems.