What questions are asked in a customer service interview?
What questions are asked in a customer service interview?
Customer Service Questions Asked in a Job Interview
- What is customer service?
- What does good customer service mean to you?
- Why do you think you’d be a good fit with our company?
- Why do you want to work in customer service?
- Tell me about a time you had to deal with a difficult customer, and how you handled it.
Why do I want to work for Qantas?
Why do you want to work for Qantas Airlines? If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. State you would be proud to work for a company that is so dedicated to helping the environment.
What should I wear to my Qantas interview?
Job hopefuls should dress professional and modest for Qantas interviews. They should also be clean and well-groomed. For women, dress pants or a conservative skirt paired with a blouse works well. Keeping jewelry to a minimum and hair simple is also ideal.
What does a customer service agent do at the airport?
An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system.
What are the values of Qantas?
Qantas’ values support the vision ‘to be a great airline that champion’s the Spirit of Australia’ and are: − Together; − Genuine; − Inventive; − Optimistic; and − Experienced. Jetstars’ values support its strategic vision of being the ‘World’s Best Low Fares Airline’.
Is Qantas ethical?
we act with honesty and integrity, upholding ethical standards; e. we are committed to true and fair financial reporting; f. we are committed to environmental sustainability; g. we have a responsibility to safeguard the Qantas Group’s reputation, brands, property, assets and information; and h.
What are Qantas values?
The Group Beliefs are underpinned by business unit level values which reflect the unique culture and brands of Qantas and Jetstar. Qantas’ values support the vision ‘to be a great airline that champion’s the Spirit of Australia’ and are: − Together; − Genuine; − Inventive; − Optimistic; and − Experienced.
How does Jetstar conduct their hiring process?
There are usually two rounds of interviews, held by Jetstar’s Hiring Managers and Recruitment team. Depending on the role and your location, these interviews may be held over Skype.
What are the duties of customer service agent?
The roles and responsibilities of a customer service representative
- Take ownership of customer issues.
- Troubleshoot problems and see them through to resolution.
- Escalate unresolved issues to the appropriate internal teams.
- Collect prompt and accurate feedback from customers.
What is the salary of customer service agent in airport?
The highest salary for an Airline Customer Service Agent in India is ₹25,496 per month. The lowest salary for an Airline Customer Service Agent in India is ₹1,130 per month.
How long is the phone interview with Qantas?
Qantas phone or online interview is a behavioral focused interview. It will last anywhere from thirty to sixty minutes and the questions are typically centered around teamwork, leadership, client-orientation, and adaptability. Additionally, they will ask how you relate to their values and culture and why you are interested in Qantas.
What’s the hiring process for a Qantas employee?
Qantas hiring process includes: 1 Application 2 Online Assessments 3 Online/Phone Interview 4 Assessment Center 5 Medical & SIM Assessments More
How to describe your personality in a Qantas interview?
Personality fit is important to us at Qantas. How would you describe your personality? Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident.
What is the numerical reasoning test for Qantas?
Qantas’ numerical reasoning test is an assessment concerning applied mathematics. The candidate will use basic mathematical functions to evaluate graphs, tables and charts. There are twelve questions that are either general or pertain to flying and aircrafts.