Does eBay seller have to accept returns?
Does eBay seller have to accept returns?
You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn’t match the listing description, or if the buyer receives the wrong item, you’ll generally need to accept the return.
What is eBay’s return policy?
The buyer must send the item back within 14 days of starting a return. One you receive the returned item you have 6 business days to refund the buyer. If you don’t refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline.
What happens if you dont refund a buyer on eBay?
If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.
Who pays for shipping on eBay returns?
seller
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.
Can you say no refunds on eBay?
Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description.
Can you refuse a refund on eBay?
Can I refuse to give a refund on eBay? Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. If they decide the request is reasonable, then they will process the request and transfer the money from the company’s funds to the buyer.
Can I return something on eBay if it says no returns?
How long does a seller have to issue a refund on eBay?
The seller should issue your refund within six business days after the return item shows “delivered” in the tracking info. If you’ve not received your refund after 6 business days, send the seller a message to discuss.
Can I refuse eBay refund?
Does eBay charge for return label?
Return shipping costs when you use an eBay label When the buyer is returning the item to you, the cost of the label will be charged to your account once it’s scanned by the carrier. We may ask you to accept a billing agreement to authorize payment for these kinds of charges.
What is eBay 30 day return policy?
It is stated by eBay: 30-day free returns is a retail returns standard and a buyer expectation. Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits! It says exactly what others are saying. The free returns is only required to have your listings qualify for TRSplus.
How do you return items on eBay?
How to do a return on eBay 1. Go to eBay and log into your account. 2. View the items that you’ve purchased through eBay. 3. Indicate which item you’d like to return. 4. Explain why you want to return the item, provide evidence, and submit a return request. 5. Keep an eye on the item’s return status, and await a response from the seller.
How do you cancel eBay return?
Click More Actions next to the order you want to cancel. It’s to the right of the order information box. Click Return this item. It’s in the drop-down menu below “More actions” next to the item you want to return in your purchase history.