Q&A

What does Humana self service resource center do?

What does Humana self service resource center do?

Humana’s self-service resource center delivers tools and technology that make your job easier—including the ability to submit claims and check their status electronically. Self-service resources Learn about medical provider self-service

Who are the providers in the Humana network?

Humana’s provider network includes doctors, hospitals and clinics that contract with Humana to provide services to our members for less than what they typically charge. Because Humana has different networks for different health plans, it is important to select providers from each plan’s specific network.

How to find a doctor in your area with Humana?

Our doctor finder tool can help you locate a medical, dental or vision provider in your area who is part of Humana’s provider network.

Where can I find the Humana Pharmacy manual?

Access our pharmacy manual and audit guide, get details on Humana Pharmacy and learn about our medication therapy management program. Find numerous resources, including plan summaries, claim submission details and credentialing and contracting applications.

When does Humana need to adjudicate a claim?

When Humana needs additional documentation to adjudicate the claim, the claim will be pended until the documentation is received or until the deadline for receipt of the documentation passes.

How long does it take to get documentation for Humana PPI?

Documentation requested from nonparticipating healthcare providers must be received within 180 days (unless applicable state and federal laws specify a different time frame). For prepayment reviews, medical records and/or related documentation will be reviewed as outlined in the Humana Provider Payment Integrity Prepayment Review Policy.

How to order Humana OTC health and wellness products?

Mail: Fill out the OTC Health and Wellness Product Order Form and mail only the order form pages to: Humana Pharmacy PO Box 1197 Cincinnati, OH 45201-1197 • Fax: Fill out the OTC Health and Wellness Product Order Form and fax only the order form pages to Humana Pharmacy at: 1-800-379-7617. Call Humana Pharmacy at . 1-855-211-8370 (TTY: 711