How to contact Stonewater?
How to contact Stonewater?
The best way to contact us is through your MyHome customer account, 24 hours a day. This includes reporting repairs, making payments and more. Phone Stonewater on 01202 319 119 during our usual opening hours.
How do I make a complaint to Stonewater?
You can make a complaint in any of the following ways:
- By completing the form below.
- By calling our Customer Service Centre on 01202 319 119.
- By emailing us.
- By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP.
Does stonewater buy right?
Stonewater’s Voluntary Right to Buy team are in place and able to answer queries from any tenants who think they may be eligible. Why is there another pilot?
How can I contact Stonewater social housing company?
By contacting us through any of the ways detailed below we’ll assume you are OK with these measures. Use your MyHome customer account to book repairs (including heating and hot water). Log into your MyHome account here. Listening to your views is really important to us – you can share your feedback here.
Who are priority customers for Stonewater house repairs?
We will ensure that customers living in supported housing, (including customers living in general needs housing who receive support and customers who have a live-in carer), and retirement living accommodation are given priority appointment times so that repairs are carried out as soon as practically possible.
How can I report a problem with Stonewater?
This includes reporting repairs, making payments and more. Phone Stonewater on 01202 319 119 during our usual opening hours. Outside of our opening hours, you can report emergency repairs (for issues which are likely to have a significant impact to you or your property) on 0151 357 7253
What are the hours of operation for Stonewater?
Email – [email protected] Telephone – 01202 319119 Our phone lines are open 8am – 8pm Monday to Friday, and 9am – 1pm on Saturday. If you have an emergency outside of these hours, you will be transferred to our out of hours service who will assess whether the repair needs to be attended to immediately.